Frequently asked questions
Frequently Asked Questions
We specialize in mental health and companionship services for seniors and their caregivers. Head over to the page on our services to find out the full range of services we offer!
A minimum of 2 hours is required for companionship services and 1 hour for counselling sessions.
This varies depending on individual needs. However, as a general guide, we recommend a minimum of 4 sessions/ month, so that progress can be gradual and consistent.
For nurse care and therapy care, frequency of sessions are arranged according to the recommendations as advised by your doctors.
There is a brief guide to choosing a service on every page of our services. In addition, there are situational stories to give you a better understanding of the types of services you may require for some situations.
For urgent or special enquiries, contact us at +65 8826 1039 or email us at firstname.lastname@example.org and our staff will provide you with further assistance.
No. We do not provide live-in home care services.
At the moment, we are only providing service to those living in the central and east regions. We are looking into expanding our services island-wide in the near future. Look out for updates on our social networking sites!
Our care companions are specially curated when they sign up as a companion.
Requesting Initial Service
You may engage our services through our booking form. Our care consultant will get back to you through email or call to fix up a care schedule for you.
Upon acceptance of your booking form, Jolly Companion will issue an invoice to your registered email. Payment should be made within 14 days of receiving the invoice.
Payment can either be done through
- Inter-bank transfer (A/C: DBS 011-905815-3), or
- Cheque crossed to Jolly Companion Limited.
An official receipt will be issued after we have received the payment.
Thank you for choosing Jolly Companion. We will now process your request. Please allow us to get back to you within 3 working days.
An available care companion will be matched in 3 working days after your request. Once matched, we will inform you of your care companion.
Changes and Cancellations
Please write in to us at email@example.com. You can also send a text to +65 8826 1039.
Cancellation will take place only when you receive a written acknowledgement from Jolly Companion.
All changes or cancellations should be made 48hours before the actual session. This is to allow for the adjustment to our manpower allocation.
If requests received are shorter than 48 hours to actual session, the session will be considered as forfeited and will still be counted as 1 used session in our records.
If it was due to an emergency medical situation, please send a text to +65 8826 1039 to request for an exception.
We understand that medical appointments or unforeseen health situations may arise. As such, all packages have no expiration date. We seek your understanding to still abide by the 48 hour notice period for cancellations and changes to appointments.
However, in the event of inactivity of account for over a year, all existing packages will be forfeited and no refunds will be made.
In event of the demise of your dependent, refunds will be made for any remaining sessions.
Refunds will only be made 30 days after the request has been accepted.
During the Visit
Jolly Companion and our staff place strong emphasis on punctuality.
In the event where unforeseen cirumstances will result in late arrival, our companions/ counsellors will give you a call to update you on their whereabouts.
Full agreed rates will still be charged for sessions that are cut short. Additional hourly rate applies for extension provided, and subjected to our companions/ counsellor’s availability to accept the new arrangement.
Should there be an instance where the companion is unable to make it, we will arrange for another companion. If this happens, we will inform you beforehand.
This is unlikely to happen. However, in the instance that the care companion leaves early on the request of the client, no refunds will be made.
If you encounter a problem with your care companion, please do not hesitate to email us at firstname.lastname@example.org. We will look into it and get back to you within 3 working days.
Our staff will inform you after payment is made.
Care companions are not allowed to request for additional cash reimbursements. Please do not accept such requests and make a report to us at email@example.com.
Please call/ text +65 8826 1039 to book future appointments. Please note that all sessions have to be booked at least 3 working days in advance.
Yes. In order to foster a relationship, care companions will be the same for every visit.
Should there be an instance where the care companion is unable to make it, we will arrange for another care companion. If this happens, we will inform you beforehand.
Couldn’t find what you were looking for? Feel free to contact us so that our friendly staff may further assist you!